technology

Modern hotels use tools or staff to make guests feel special. Modern hospitality means no BS, no time wasting, and guest-facing services delivered smoothly

To succeed, companies should have an automation environment with reliable historian data. Then, they need to adapt their big data to a form amenable to AI

The use of cryptocurrencies has skyrocketed in recent years and millions of people have already created a wallet in which to treasure their Bitcoin

The goal of guest feedback is to understand how to refine your guest experience and understand the needs of future travelers hoping to visit your property

By making your hotel website messages as personalized as possible, you can boost direct booking conversion rates and help ensure the season is maximized

Even for those app-loving, techy individuals who prefer a touch screen to a smile and kind voice, hotels must remember the importance of guests interaction

While data is important in managing your distribution and improving your profitability, it’s not everything – it’s about creating a strategy

This goes back to understanding the complexity of a hotel and how everyone from management to the front desk to maintenance will be using this tool

How revenue managers can leverage automation through sophisticated revenue management tools to boost business during the ramp-up

Hotels recognize upselling offers an opportunity to maximize revenue. However, without KPIs it is unlikely an upsell program will operate at maximum profit