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technology

left brain and right brain coming together reflecting impact of emotional intelligence in revenue management to drive profitability

7 Ways Revenue and Marketing Can Come Together Under One Roof

From fostering demand to nurturing loyalty, your marketing strategy should sit at the core of your revenue management strategy

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Cash Is King – Defend It with Revenue Science

With smart revenue management strategies and technology, hotels can deliver much needed cash flow, improved financials, and data to help navigate the crisis

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man at hotel reception where upselling is often done but can now be automated

The Currency that Buys Time: Automation of Guest Service Upselling

Upselling has recently been seen as a way to re-capture revenue. However, many properties limit themselves to upselling only at front desk during check-in

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mirai onlinetravel hotel flight image

Mirai Incorporates The “Flight + Hotel” Technology From Onlinetravel

At mirai we incorporate flight+hotel sales into our BI technology as an additional section so you can include or exclude these types of sales from reports

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two puzzle pieces coming together reflecting expert partner hotel Tech updates

How an RMS Can Help in Periods of Low Demand

Uncertainty is real! We don’t know the forecast perfectly nor demand function. A modern RMS works 24/7 to adjust to uncertainty and to quickly adapt pricing

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made in louise hotel outside

Navigating the Pandemic and Recovery with Innovative Hotel Tech

Hotel tech has developed leaps and bounds. From a wider choice in PMSs and more advanced RMS to guest-facing apps: hoteliers have never had a larger choice

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How to Respond to Frustrated Guests on Direct Messaging Platforms

Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online

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hotel employee and guest engagement with modern hotel automation technology

Guest Service Automation – Reduce Hotelier Labor and Drive Revenue

Not only does self-service and automation of guest services deliver both convenience and cost savings but also improves customer service and increase sales

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Where Are The Guests Who Supposedly Prefer Humanless Hotel Experiences?

If we make guests use tech out of thinly disguised objective to cut labor costs, then hotel rooms become a commodity with only differentiator being price

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hotel staff communicating with mobile phones using social media

How to Improve Hotel Staff Communication with Social Media Approach

The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores

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