technology

We explore three ways that mobile technology can remove barriers to personalization, thus paving the way for a seamless and customizable guest journey

To consistently get the team to upsell, every single individual, every single shift, with every single request – things are going to slip through the cracks

Kris Introduces us to Howsmyrate, their core solution, cost effectiveness and customization flexibility through the utilisation of Google Data Studio

The majority of hotels have yet to unleash their full digitization potential. It’s not for lack of trying: 75% of hotel executives support AI marketing

But enough with the excuses: what can hotels learn from airlines in terms of digital pre-, during- and post stay guest experiences?

The time has come to upend old ways of doing business in order to remain agile and competitive, and this is especially true for hotel revenue management

Here are five highly effective ways to personalize the website experience to ensure you maximize conversions on your hotel website

2022 is a difficult year to predict. 2021 was difficult to predict. And I don’t think many people got 2020 right. So how should you approach your pricing?

This scenario illustrates the difference between a traditional, points-based loyalty system and a rewards-based, instant gratification model

This explains the benefit of a Guest Data Platform in relation to your new customer acquisition strategy and how it can strengthen a direct booking strategy