Hotels

The Link Between Loyal Customers, RGI and Market Share

Revenue Generated Index is the key performance measure used by hotel companies to track changes in market share relative to competitors. But equally important is to understand the key drivers […]

Read more

Design tips for your hotel website: Make these features your main focus

Your website design plays an important role in the success of your online brand. It seems like there’s a never-ending stream of new features and resources that you can use […]

Read more

Airbnb and third party distribution – and so it begins again?

Airbnb has dipped its toe back in the waters of third-party distribution, almost a year to the day since it axed its original affiliate programme. The global property-sharing giant has signed […]

Read more

What a Ride: A Day in the Life of Hotel Rate Codes

Do you really know what your hotel’s rate code has to go through to reach its end destination? Unless you specialize in distribution, most of us only know what happens […]

Read more

Technology helps you understand your customers, not just acquire them

For most people, gone are the days when you popped into your local travel agent on the high street to book a romantic honeymoon to Venice or a family holiday […]

Read more

Are we in the hotel industry ready for 2017?

As 2016 draws to a close, now is the perfect time to take stock of what we have experienced and learnt over the year as an industry. Every new year […]

Read more

The Hotel Distribution Technology Chart: 2017

It’s been over a year since we published the original Hotel Distribution Technology Chart, and a lot has changed in the hotel tech industry since then. Many have written to […]

Read more

Where the OTAs are Going Next: The Evolution of Voice Search for Hotels

At the recent Skift Global Forum 2016, the major OTAs discussed the future of online travel. Most of them are pretty convinced that the current era of automation is coming […]

Read more

The hotelier’s guide to TripAdvisor – a round-up

Love it, hate it, respect it or loath it, TripAdvisor is a goliath of the travel industry and affects your hotel whether you know it or not. Because of its […]

Read more

Digital Trends for the Hotel Industry

Welcome to the first edition of our digital trends report, designed to be the essential companion for the savvy independent hotelier. Our conversion optimisation, revenue management and marketing specialists, along […]

Read more