technology

Over the last several years, we’ve seen Google become a major player in the travel industry. In the last six months in particular, Google has gone from search engine to […]

In Part 1 we covered some of the base features we think a good CMS should include, starting from the bottom and working up. NB: This is an article from […]

We’re seeing a dramatic shift in the hotel distribution landscape right now. For the last decade, there’s been a boom in the number of new hospitality technology providers entering the […]

There’s no doubt that innovation in IT can help the industry drive revenue and offer more customer centric offers. However, due to the challenges such as data silos and legacy […]

The average consumer will spend more time on their mobile devices this year than they will watching television. NB: This is an article from Milestone That’s a critical metric that […]

Most travel booking engines are likely to be well aware of Google’s push into providing an all-encompassing booking experience within its search engine, but it still remains to be seen how many hotels have signed up to Google’s own booking engine – despite its low entry costs.

It’s important to go to the doctor each year for a health check, we all do it, but… are we checking up on our revenue optimization systems and strategies the […]

Consider most companies that are known widely for excellent customer service—think Zappos and Amazon—and you’ll find two-way chat at the core of their customer service strategy. NB: This is an […]

Looking for a hotel channel manager, but not sure how to select the right one? Then, you have landed on the right page. NB: This is an article from Hotelogix […]

Today’s hotel guests are more aware and informed than ever before. They know their rights and will not settle for anything less than what they expect from a hotel. NB: […]