guest requesting different room options illustrating the ways hotels can have impactful guest interactions pre arrival

Are Your Most Impactful Guest Interactions Happening Pre-Arrival?

Hotels that invest are better placed not only to meet but exceed guest expectations, fostering lasting satisfaction and loyalty in a competitive industry

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man working at a computer with graphs pie charts and the word revenue hovering above the keys

Some Upsell Revenue is Better Than Others

If you want to maximize profitability, the key is to focus on and invest in upsells with a favourable cost-to-revenue ratio

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person with arms open in joy reflecting how hotels must offer guests something digital intermediaries cannot to gain back primacy in travel planning

Hotels Must Offer Something Competing Digital Intermediaries Cannot

Third party encroachment on the customer booking journey means higher costs for hotels to achieve visibility in the eye of the consumer

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burgers stacked with different fillings reflecting the importance to hotels of building a strong hotel tech stack

How the Big Problem with Hotel Stay Personalization was Solved

ABS is a revelation because it solves both the Labor and the Product problems that come with hotel stay personalization

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5 people sitting down possibly in a hotel morning meeting

How to Win the Morning Meeting

General purpose of the morning meeting is to give a quick overview – a status of things as they stand, a recap of what happened to fuel the actions of today

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car engine depicting how a revenue management system can be the driver of the hotels success

Does Your Hotel Tech Stack Power Revenue or Just Efficiencies?

Your tech stack should be a sum of all its parts. When evaluating tech choices, you should consider if it increases the overall ROI of the entire tech stack

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blocks being stacked in the same way independent hotels should focus more on increasing ancillary revenue

Attribute-Based Selling: What’s in it for me?

Attribute-Based Selling is the logical step forward. It improves guest satisfaction, brand distinction, cart value, conversion and delivers more revenue

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hotel guests at a luxury resort which faces different strategic revenue management challenges

Think Your Guests are Too Luxurious for Digital? Think Again

Many luxury hotel GMs believe that ‘digital’ is contrary to the brand image of their premium product in the mind of their affluent guests

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shopping cart with different purchases reflecting attribute based selling (abs) and how hotels could benefit from adopting retail best practices

With ABS Hoteliers Can Leverage Retail Best Practices

Your guests want more control. When it comes to their hotel stay, ABS (attribute-based selling) offers the same retail style customization they are after

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Hand sketching Value Price puzzle concept reflecting how attribute based selling can help guests understand value of premium hotel rooms beyond just the price

Re-Frame Room Price Value: What Attribute Based Selling Can Do

Something needs to be done to better showcase – and derive appropriate value from – our premium rooms. Attribute Based Selling (ABS) holds the answer

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