roomdex
Are Your Most Impactful Guest Interactions Happening Pre-Arrival?
Hotels that invest are better placed not only to meet but exceed guest expectations, fostering lasting satisfaction and loyalty in a competitive industry
Some Upsell Revenue is Better Than Others
If you want to maximize profitability, the key is to focus on and invest in upsells with a favourable cost-to-revenue ratio
Hotels Must Offer Something Competing Digital Intermediaries Cannot
Third party encroachment on the customer booking journey means higher costs for hotels to achieve visibility in the eye of the consumer
How the Big Problem with Hotel Stay Personalization was Solved
ABS is a revelation because it solves both the Labor and the Product problems that come with hotel stay personalization
How to Win the Morning Meeting
General purpose of the morning meeting is to give a quick overview – a status of things as they stand, a recap of what happened to fuel the actions of today
Does Your Hotel Tech Stack Power Revenue or Just Efficiencies?
Your tech stack should be a sum of all its parts. When evaluating tech choices, you should consider if it increases the overall ROI of the entire tech stack
Attribute-Based Selling: What’s in it for me?
Attribute-Based Selling is the logical step forward. It improves guest satisfaction, brand distinction, cart value, conversion and delivers more revenue
Think Your Guests are Too Luxurious for Digital? Think Again
Many luxury hotel GMs believe that ‘digital’ is contrary to the brand image of their premium product in the mind of their affluent guests
With ABS Hoteliers Can Leverage Retail Best Practices
Your guests want more control. When it comes to their hotel stay, ABS (attribute-based selling) offers the same retail style customization they are after
Re-Frame Room Price Value: What Attribute Based Selling Can Do
Something needs to be done to better showcase – and derive appropriate value from – our premium rooms. Attribute Based Selling (ABS) holds the answer
