reservations

Top 5 Reasons Live Chat is a Must for Hotel Websites

Most consumers today are very comfortable using Live Chat to engage with brands and find it extremely convenient to be able to do so at a time and place of […]

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6 Ways Hotels Can Conquer Mobile Cart Abandonment

Almost two out of five mobile shoppers have abandoned a travel booking on a mobile device due to poor user experience. This figure comes as part of a study by US-based Jumio, which estimates that […]

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Choosing the right hotel booking engine and reservations system

Today, the most advanced booking systems can radically alter how a hotel operates. With a wealth of front-end and back-end features, they have the power to drive direct bookings, grow […]

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The Merchant Model Effect on ADR, RevPAR & Profitability

Is stating that the industry standard of ADR and RevPAR “is an imperfect science” a provocative statement? Two ocean front hotels (Exhibit “A”) sit side by side; each has the […]

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Weakening March Reservation Pace Creates New Challenges for Hoteliers

As North American hoteliers head into the spring season, new commitments that have been added over the last month (pace) are down -1.6 percent, and committed occupancy* for the first […]

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Making the Impossible Possible: The Magic of Hotel Room Allocation & Distribution Technology

The average nightly rate for a hotel room in Nashville last year was $261. In Boston, the average was $257. For the average four-night stay in either destination, a guest […]

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Follow-Up On Voice Reservations Inquiries with Personalized Emails and Phone Calls

If you’re like most hotel marketing and revenue leaders, chances are that one of your major near term strategic goals is to drive more direct bookings and thus reduce the […]

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Ways Chatbots Could Change the Hotel Industry.

Chatbots are already working hard in the hospitality industry, from taking fast food orders to helping travelers plan their trips. While conversational AI is very much in its infancy in the hotel sector, […]

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Current approaches and attitudes toward the reservation process.

In pursuit of our mission to help hoteliers recapture guest relationships and increase conversions on their websites, we conducted a small piece of research. We asked hoteliers across the United States and Europe […]

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What a Ride: A Day in the Life of Hotel Rate Codes

The Rate Code Superhighway Do you really know what your hotel’s rate code has to go through to reach its end destination? Unless you specialize in distribution, most of us […]

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