reservations
The Top 5 Essential Features of an Online Hotel Reservation System
Finding the most suited online hotel reservation system for your property can be a herculean task, given the number of options one is presented with. NB: This is an article […]
The rise of reservation re-sale (and why Airbnb is involved)
A robust cancellation policy is an integral part of the revenue management strategy for many hotels. NB: This is an article from Triptease Requiring a 24- or 48-hour notice period […]
Supercharge Your Bookings With These 7 Simple Promotions
All you need for an effective promotion is a bit of creative thinking and smart execution. Here are some ideas to get you underway. NB: This is an article from […]
Tips to Prevent and Manage No-shows and Cancellation
With regards to running the hospitality business, it’s never as usual. It might be on immediacy is a major part of traveling. Maybe it’s the financial uncertainty that wreaks ruin […]
Why are hoteliers asking CRS vendors so many tough questions?
Your central reservation system (CRS) is one of the most important assets in your hotel’s overall marketing arsenal. (Yes, marketing… because pricing is one of the four “Ps” of marketing) […]
Restaurant Reservation: The Direct Booking War
The travel hospitality industry saw a reckoning beginning in 2015 in the form of book direct campaigns. In fact, they were so successful that, for well-known brands like Hilton, direct […]
How much does it cost to generate a voice reservations inquiry?
Despite that there is more information for guests to view online than ever before in the history of the lodging industry, the phones continue to ring in reservations offices and […]
Talent and technology go hand-in-hand in contact centers
Technology is transforming the way organizations interact with customers—but even the most promising digital tools still work best when paired with skilled humans. High-tech solutions like blockchain and automation will […]
Dissatisfied with Your CRS? You’re Not Alone
Online direct bookings must increase. That’s a mandate for nearly all hoteliers, and it places a premium on central reservation systems (CRS) – still the overwhelmingly preferred solution for distribution […]
It’s Time for Hotels to Wake Up and Re-evaluate Their Voice Channel
The voice channel delivers from 20 to 50% of bookings for hotel brands. So why has the Contact Center become such an overlooked hospitality distribution channel? In my opinion, our […]
