hotels

Think of responding to positive a review as an extension of the guest experience once the person has checked out of your property

With these small but impactful gestures, you can elevate guest experiences and cultivate a loyal base of satisfied customers

Because of the reach of these channels and the influence they have, negative ratings and reviews have a disastrous impact on a hotel’s financials

Most hotels overdo budgeting and discover that budgets deviate from actual performance as the year progresses

In the planning phase, travellers are considering their destination options and, like the research phase, they turn to numerous different resources

We will look at why you should provide a personalised digital guest experience and what are some easy ways for you to get started straight away

Despite being an essential part of the hotel, group sales have often been overlooked as an area to implement traditional revenue management strategies

Climate change isn’t coming anymore. It’s here. This year, we’ve seen record-breaking temperatures, devastating wildfires, unusually aggressive storms, and unprecedented flooding around the globe. NB: This is an article from […]

We ask if the focus around sustainability has made it way into the Marketing and Revenue teams. Does it form any part of the weekly strategic discussions

We explore how OTAs influence your revenue strategies and reveal insider tips to help you thrive in this dynamic environment