hotels

Before we take a look at some of the steps you can take to prevent fraudulent chargebacks, it makes sense to examine the most common scenarios

To most hoteliers, the term revenue management brings to mind a set of complex tools and analytics used to optimize room rates. And rightly so, there is a lot that […]

In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications

Is the PMS truly the “heart” of the tech stack? Or is it the CRS/RMS; we know those companies would claim that each is the true “heart” of any property

With fewer restrictions being placed on travelers as they circle the globe, international travel is back and better than ever

Corporate clients may be looking to treat employees to a holiday event as a way to rebuild that face-to-face connection

To put it simply, a sales cycle in a hotel is not just about turning a lead into a guest, but also repeating the success by acquiring repeat reservations

The shift in technology and market demand offers hotels an opportunity to reimagine their revenue strategies and offer a hyper-personalized guest journey

The message is clear that not only do hoteliers need to respond to negative reviews, but also that doing so in the right way is crucial

Does your property or group of hotels have amazing value to offer, but online visitors keep abandoning your hotel website before booking