hotels

If you are truly trying to turn your one-timer guests into returning ones, you need to craft a loyalty program that stands out from the crowd

Email marketing gives you an opportunity to build a personal relationship with your past guests, present guests and future guests

We explore the difficulties hotel salespeople face, how various tools can aid them in overcoming these obstacles and optimizing their profits

We consider how hotels can leverage poolside dining and mobile dining apps to maximise their revenue, profits and elevate guest satisfaction

AI can play a valuable role in helping hotels manage review responses by analyzing reviews, generating suggested responses, and assisting sentiment analysis

The role of revenue managers is evolving from pricing strategy to crafting personalized offers that maximize both customer satisfaction and revenue

Now that we understand how TRevPAR works and why it’s an important metric, let’s explore ways to increase and enhance it!

We explore how staffing crisis is impacting meeting sales and how technology can support hotel’s efforts to handle enquiries and optimise revenue

Inflation and increased travel costs are squeezing wallets, however, travel spending is still prioritised against other discretionary spending

One of the key benefits of drawing a guest journey is the ability to personalise the guest experience, driving more satisfaction and fostering loyalty