What Are The Hospitality Trends For 2022?
From sustainability to staycations and greater focus on experiences, the key hospitality trends in 2022 we see are all focused around a new kind of guest
Hospitality Trends in 2021: Are They Here To Stay?
One thing that 2020 has taught us though is: be prepared for the unexpected. Flexibility and adaption are, in fact, the biggest hospitality trends
The Long-Term Outlook For Hospitality In NYC
It’s no secret that with social distancing and travel bans, the hospitality industry is hurting, but some see long-term potential, especially in NYC
The Changing Nature of Supply and Demand in Hospitality
No segment in hospitality is safe from demand drought. If there is no chance of making profit, wait it out, if there is chance of staying afloat, act on it
The Latest Developments and Trends in Hospitality for 2020 & 2021
We cover everything from shifts in behaviour and expectations to hotel concept trends, bringing you up to speed on latest developments
The Future of Hospitality: Generation Z as Guests and Employees
Millennials have been the centre of every mass-market hotel campaign for the last twenty years or so. This demographic was raised analogue but adapted digital technology as their primary shopping […]
How the Hospitality Industry can Recover by Focusing on People
What might be next for hospitality, and what should its leaders consider as they move from today’s uncertainties to the next normal
How Can Restaurants & Bars Survive This Pandemic?
We are in unprecedented times with the COVID-19 pandemic ravaging the travel and hospitality sector. Here we share some advice we are giving to our restaurant clients in turbulent times
Service Sells: The Psychology of Service Recovery in Hospitality
In hospitality, service recovery provides a rare opportunity for businesses to turn a lackluster experience into a memorable one by harnessing the needs and desires of their guests
Travel Megatrends 2020: Short-Term Rental Winners Emerge
The short-term rental ecosystem is growing, which means many winners are set to emerge. Expect further brand-driven professionalization, more outside investment, and vendor consolidation