hospitality

How the Hospitality Industry can Recover by Focusing on People

What might be next for hospitality, and what should its leaders consider as they move from today’s uncertainties to the next normal

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How Can Restaurants & Bars Survive This Pandemic?

We are in unprecedented times with the COVID-19 pandemic ravaging the travel and hospitality sector. Here we share some advice we are giving to our restaurant clients in turbulent times

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Service Sells: The Psychology of Service Recovery in Hospitality

In hospitality, service recovery provides a rare opportunity for businesses to turn a lackluster experience into a memorable one by harnessing the needs and desires of their guests

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Travel Megatrends 2020: Short-Term Rental Winners Emerge

The short-term rental ecosystem is growing, which means many winners are set to emerge. Expect further brand-driven professionalization, more outside investment, and vendor consolidation

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What Would Happen if Google or Amazon ran a Hospitality Business?

We strongly believe that hospitality can be a powerful guardian of culture, promoting ‘real’ high-touch and making sure that DeepMind will not go on a holiday instead of us.

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How to Stay Ahead as More Tech Titans Move Into Hospitality?

Tech titans have been growing as a threat across multiple industries, and they’re encroaching into the hospitality industry. Google has moved into the industry, and now Amazon is entering too.

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Listen and Do: A Mantra for Keeping Hotel Personalization Simple

Back in 2015, a guest staying at Starwood Hotels tweeted that his room was cold. A few days later, he walked into his room to find an alpaca throw, a […]

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Advanced Analytics in Hospitality: Industry Leaders are Profiting

Over the past 20 years, advances in digital technologies have driven numerous innovations and disruptions in the travel industry. These technologies and the companies that offer them have rearranged the […]

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Maximizing Revenue in Hospitality

Faced with increasing competition and more options for booking travel, how can hospitality CMOs deliver exceptional customer experiences while optimizing revenue? The hospitality business, like many other industries, is being […]

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