guest
How To Capture Your Share of Guests This Holiday Season
Christmas is historically the busiest time to travel in the US. Last year, AAA predicted that a record-breaking 107 million Americans would travel over the Christmas and New Year’s holidays. […]
Five Ways Hotels Can Use Technology For a Better Guest Experience
With the advent of the internet the presence of technology in the hospitality industry has grown steadily and over time, until as if overnight, it was everywhere. NB: This is […]
4 Ways to Turn Negative Hotel Reviews into Positive Opportunities
Сuѕtоmеr rеvіеwѕ аrе а dоublе еdgеd ѕwоrd fоr аnу rерutаblе hоtеl еѕtаblіѕhmеnt, уеt mоrе аnd mоrе hоtеlіеrѕ аrе еnсоurаgіng thеіr guеѕtѕ tо vоісе thеіr оріnіоnѕ оnlіnе. Whу іѕ thаt? NB: […]
Are You Driving Positive and Profitable Guest Relationships?
Welcome to the “Age of the Customer.” As we witness the ongoing rise of digital trends, hyper-personalization, and value-driven marketing initiatives, we realize that it is increasingly the customer, not […]
The Many Benefits of Capturing Feedback From Your Guests
Is there any better surprise than waking up to a glowing review on TripAdvisor from the guest who just checked out yesterday? NB: This is an article from Little Hotelier […]
Leveraging Reservation Data to Take Back Your Guests
I think it’s safe to say that no one reading this article has a marketing budget that even comes close to that of the big online travel agencies. But what […]
7 Important Truths About Guest Messaging in Hospitality
The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it’s only logical […]
Loyalty Programs Not Just Changing in Terms of Scale
With pressure coming from OTAs, home-sharing platforms and an unprecedented level of brand proliferation, the global hospitality market has never been more competitive. As a result, earning customer loyalty has […]
How to Attract More Millennials to Your Property
Our series on guest segmentation has already shown how your property can attract families and appeal to business travellers. In this final post, we suggest ways you can get more […]
Hotel Guest Surveys: 9 Tips to Optimize Completion Rates
Getting guests to fill in post-stay guest surveys is not always easy. People have email overload, and often have little spare time for anything that is not urgent. NB: This […]
