guest
Staying Ahead of The Curve With Guest Messaging Technology
The way people use their phones has changed over the years. How can you, as a hospitality professional, tap into the new reality? NB: This is an article from BookingSuite […]
Five Examples of Hotel Managers Responding Like Stars
Responding to reviews should be a breeze now, after getting through the simple guides on properly replying to positive and negative reviews. NB: This is an article from TrustYou If […]
AI and the Revenue Impact on the Guest Life Cycle
In 2013, Amazon filed a patent for what the company calls “anticipatory shipping.” NB: This is an article from Nor1 The idea is that Amazon uses predictive analytics to know […]
Top Tips for Getting More Online Hotel Reviews
Despite the constant evolution of online marketing and distribution platforms and social media, online reviews remain so important. NB: This is an article from WebRezPro According to recent research, a […]
Guest Experience vs Guest Engagement: Which Matters Most?
Imagine this: You begin planning a trip to New Mexico. You ask a who lives there where to stay in Santa Fe. NB: This is an article from Runtriz The […]
“Heart Failure”: The Leading Cause of Bad Reviews
When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across all lodging operations: “Heart failure.” NB: This is […]
Still Selling Rooms? Here’s How to Start Selling an Experience
One of the most frequently uttered hotel marketing catchphrases of recent years has been “selling experiences,” but while many marketers talk the talk, more than a few are a long […]
Guest Personalization: What It Is and What It Is Not
Being in the field of hospitality training, it grabs my attention when I see the word “personalization” in a headline or the title of a conference session. NB: This is […]
Hospitality Digital Technology: Challenges, Priorities and Buzzwords
Today’s typical online travel consumer is exposed to more than 38,983 micro-moments in a 60-day timeframe and visits an average of 18 websites via multiple devices across eight sessions before […]
How CRM Has Evolved The Digital Landscape
The landscape of how we manage our data has changed. People are more aware of how important data is when it comes to making decisions about pricing, marketing campaigns, investment […]
