guest

We are currently experiencing ongoing changes in multiple parts of our lives: from how we socialize to how we travel and communicate, everything is different. NB: This is an article […]

Data shows majority of negative reviews were centered around cleanliness and relevant to COVID. The following are recurring themes of the negative reviews

Understanding how the changes you have made in your business have impacted on your guests experience has never been more important

If you do not have your own loyalty club, its implementation and maintenance is easy. It offers immediate advantages even for independent hotels

The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them

Fear is diminishing slowly. Hotels need to be doing all they can to capture the desire to travel, while keeping budget concerns and safety at the forefront

Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands

While the guest journey will still consist of the pre-stay, stay and post-stay periods, all three will undergo significant transformations

During insecure times, information is key. Whether Google, TripAdvisor, or any other reviews site, communication is vital to reassure and set expectations

Any Hotel considering reopening needs a game plan. There is still time to take the following communication action during closure and leading up to reopening