guest

Understanding how the changes you have made in your business have impacted on your guests experience has never been more important

If you do not have your own loyalty club, its implementation and maintenance is easy. It offers immediate advantages even for independent hotels

The next horizon of customer service will be built on individual customer profiles, enabling companies to quickly resolve issues and even prevent them

Fear is diminishing slowly. Hotels need to be doing all they can to capture the desire to travel, while keeping budget concerns and safety at the forefront

Over the last decade, messaging has become an intrinsic part of our communication – we are not only messaging friends and family anymore, but also brands

While the guest journey will still consist of the pre-stay, stay and post-stay periods, all three will undergo significant transformations

During insecure times, information is key. Whether Google, TripAdvisor, or any other reviews site, communication is vital to reassure and set expectations

Any Hotel considering reopening needs a game plan. There is still time to take the following communication action during closure and leading up to reopening

As the industry works to bounce back from the crisis and related downturn, hotels will be relying on the return of loyal guests to facilitate recovery

Reputation management can become overwhelming in a hurry. You’ll need to have a presence anywhere you appear online, from Google My Business to Facebook