guest

The new ideal for consumers is a guest experience transformed and streamlined by technology. Here are five takeaways hoteliers can consider

A review response is more likely to be read than not, creating additional opportunities for hotels to use responses to inform future guests

Keep in mind, there is a direct relationship between ratings and turnover. People define the experience, and experience is the marketing

For Hotels that don’t want to spend money and time answering repetitive questions, chatbots are key. However, many hotels remain hesitant

Overnight travel came to a sudden halt. This unexpected challenge forced hotels to rethink how they communicate with consumers going forward

As a small business owner, you need to know the type of customer you want to reach before you develop your marketing strategy and the first step is to define […]

Sentiment Analysis has proved very beneficial for hotels. When you pay attention to reviews, you can identify sentimental reviews to answer

Regardless of what kind of reputation you currently have more work can and should be done in order to ensure the future success of your business

We’ve looked at customer interactions with messages to analyze and pinpoint which types of content, targeting and message delivery are proving effective

The findings clearly show the correlation between direct bookings and guest engagement, reinforcing the importance of planning a direct channel strategy