guest

Conversational copywriting is a great tool for hoteliers to use to provide the right information at the right time to your potential guests

As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at […]

A loyalty program is just that: a program. By itself, nothing can it do. Does it instead serve and support your customer loyalty strategy?

Nowadays guests are more concerned with their health and safety than with exclusivity and uniqueness when it comes to what the hotel has to offer. NB: This is an article […]

Know your audience, test often, and once you find out what works, build out an email strategy that allows you to easily scale your efforts

A successful hotel and revenue management plan must have a strong email marketing strategy and the gathering of high quality hotel guest data

The new ideal for consumers is a guest experience transformed and streamlined by technology. Here are five takeaways hoteliers can consider

A review response is more likely to be read than not, creating additional opportunities for hotels to use responses to inform future guests

Keep in mind, there is a direct relationship between ratings and turnover. People define the experience, and experience is the marketing

For Hotels that don’t want to spend money and time answering repetitive questions, chatbots are key. However, many hotels remain hesitant