guest

Some US cities are doing quite well regards hotel ratings and it seems to indicate there are some internal strategies which benefit a hotel

For guests, mobile check-in is about convenience, the speed of the process, safety, and freedom to choose when to do it

Hoteliers must keep on top of Artificial Intelligence trends and ensure they only implement those that will enhance the guest experience.

Upselling is a win-win strategy, where both the guest and hotel win: the guest has a better service, the hotel will have a revenue increase

Conversational copywriting is a great tool for hoteliers to use to provide the right information at the right time to your potential guests

As the global landscape is constantly changing, so are guest expectations. It is more important than ever to employ hotel listening tools to know what your guests are experiencing at […]

A loyalty program is just that: a program. By itself, nothing can it do. Does it instead serve and support your customer loyalty strategy?

Nowadays guests are more concerned with their health and safety than with exclusivity and uniqueness when it comes to what the hotel has to offer. NB: This is an article […]

Know your audience, test often, and once you find out what works, build out an email strategy that allows you to easily scale your efforts

A successful hotel and revenue management plan must have a strong email marketing strategy and the gathering of high quality hotel guest data