guest

Retention is key for your hotel. It’s helps build a long-term business model and acts as a firewall to reduce dependence on intermediation

The COVID-19 outbreak brought about an anxiety-ridden climate throughout the world. NB: This is an article from PrivateDeal How can an industry that makes a living selling experiences and emotions […]

Here are 5 effective ways in which you can make good use of your feedback management platform even while your hotel is temporarily closed

Collect all interactions into one profile to better understand who your guests are and create smart guest lists for effective communication.

Key takeaway is to leverage QR codes that will drive interaction which impacts a hotel’s satisfaction scores, reputation, and even revenue

Millennials have been the centre of every mass-market hotel campaign for the last twenty years or so. This demographic was raised analogue but adapted digital technology as their primary shopping […]

Some US cities are doing quite well regards hotel ratings and it seems to indicate there are some internal strategies which benefit a hotel

For guests, mobile check-in is about convenience, the speed of the process, safety, and freedom to choose when to do it

Hoteliers must keep on top of Artificial Intelligence trends and ensure they only implement those that will enhance the guest experience.

Upselling is a win-win strategy, where both the guest and hotel win: the guest has a better service, the hotel will have a revenue increase