guest

Any element of your hotel experience could currently be acting as either a chute or ladder in the mind of a guest, impacting their score of your property.

As consumer demand for unique and exceptional experiences continues to rise, one thing is certain – experiential offerings are here to stay

Results from the six month period show that hotel guest satisfaction took a U-turn. Nearly every major hotel chain saw guest satisfaction numbers decrease

Loyalty programmes were born in recession and expected to expand their reach as we get into the throes of another economic crash

How do you build a customer base that shows loyalty, and remains that way for an amount of time that will prove to be profitable for your business?

Reinventing the hospitality scene with a neighborhood lifestyle twist, Penta Hotels offers the modern-minded and business traveler of today comfort and style in a pleasant and relaxed atmosphere. NB: This is an […]

Increasing your hotel occupancy rate is the most basic step to success in luxury hotel marketing solutions as room sales directly related to revenue and profit NB: This is an […]

Dynamic personalization is powerful because we can recognize a guest not only for what defines them generally, but who they are in the moment

We predict that that dormant demand will lead to one of the most prodigious waves of leisure bookings this country has ever seen

Key is to build a strong loyal guest base, as this drives down customer acquisition costs significantly and increases customer lifetime value