guest

If we make guests use tech out of thinly disguised objective to cut labor costs, then hotel rooms become a commodity with only differentiator being price

Carefully planning offers and showcasing effectively across your site, will not only drive more guests to book direct but return without OTAs being involved

The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores

Hotels who are looking to build customer loyalty or increase guest retention should focus on improving hotel service, guest perception, and guest experience

Using colour psychology to increase bookings isn’t about “tricking” guests. It’s about being aware of how your hotel brand’s colours convey the right mood

We cover a few examples to help you understand what situations you may encounter with these new travelers and their changing expectations

Responding to good reviews is easy, some wonder if it’s worth doing. Reviewer was happy, why spend time on them? The answer, with online reviews, is twofold

Building relationships with guests is critical. Maintain communication with your guests and you can build customer loyalty with pre and post stay email

It enables hotel staff to communicate how they want to on a familiar platform. They don’t want to pick up a phone, walkie-talkie or pass around paper notes

When driven by upselling, digital guest engagement can strengthen loyalty, power retention and more importantly drive revenue