guest

Let’s be honest, email content can be boring, the challenge in upselling often lies in making your guests click through to your offering in the first place

Having a few strategies in your back pocket to handle frustrated guests on social media can help ease the tension and potentially improve reputation online

Not only does self-service and automation of guest services deliver both convenience and cost savings but also improves customer service and increase sales

I recently released my 2021 Achieving Customer Amazement research. NB: This is an article from Shep Hyken We surveyed 1,000 consumers in the U.S. and asked them numerous questions about topics […]

If we make guests use tech out of thinly disguised objective to cut labor costs, then hotel rooms become a commodity with only differentiator being price

Carefully planning offers and showcasing effectively across your site, will not only drive more guests to book direct but return without OTAs being involved

The result of poor hotel staff communication is an upset guest or blown booking opportunity leading to poor guest engagement and lower satisfaction scores

Hotels who are looking to build customer loyalty or increase guest retention should focus on improving hotel service, guest perception, and guest experience

Using colour psychology to increase bookings isn’t about “tricking” guests. It’s about being aware of how your hotel brand’s colours convey the right mood

We cover a few examples to help you understand what situations you may encounter with these new travelers and their changing expectations