guest

If your customer isn’t satisfied with their experience, it won’t matter how good your marketing is or how well your sales funnel converts new customers

As people yearn to travel but may not be ready for long haul, it’s more important than ever to target your local market and entice guests out of their homes

When choosing the right hotel chatbot, it is important to think about how your operations are structured and the main goal for your chatbot

Handling reviews and online reputation manually across hundreds of sites is no doubt a challenging task, but your online reputation has a commercial value

Attracting previous guests should be given the same amount (if not more) attention than acquiring new guests since the cost of doing so is less

You should analyse your guest feedback data to delve further into their wants and needs to understand what they pay attention to during their hotel stay

Responding to hotel guest reviews can be very time-consuming, however, there are a few tips to be as efficient as possible when dealing with this task

We should stop thinking in terms of product (attribute) rather than people (guest), who instead care about the benefits your attributes provide them

Following global data protection laws, Saudi Arabia approved the Personal Data Protection Law (PDPL). The law will go into effect March 23rd, 2022

Receiving negative reviews can be bad news for GMs and owners. However, TripAdvisor won’t remove negative reviews simply because they paint a bad picture