guest

Attracting previous guests should be given the same amount (if not more) attention than acquiring new guests since the cost of doing so is less

You should analyse your guest feedback data to delve further into their wants and needs to understand what they pay attention to during their hotel stay

Responding to hotel guest reviews can be very time-consuming, however, there are a few tips to be as efficient as possible when dealing with this task

We should stop thinking in terms of product (attribute) rather than people (guest), who instead care about the benefits your attributes provide them

Following global data protection laws, Saudi Arabia approved the Personal Data Protection Law (PDPL). The law will go into effect March 23rd, 2022

Receiving negative reviews can be bad news for GMs and owners. However, TripAdvisor won’t remove negative reviews simply because they paint a bad picture

There’s no denying that many hotels these days often leave a lot to be desired when it comes to guest convenience and a seamless, modern experience. NB: This is an […]

The hotel industry has a longstanding reputation for slow technological adoption. This can be seen in the adoption of digital guest engagement solutions

With special deals, unique partnerships with local businesses, and the right approach to SEO, you can up your local guests booking game and book more rooms

From sustainability to staycations and greater focus on experiences, the key hospitality trends in 2022 we see are all focused around a new kind of guest