guest

There is no mistaking the importance of online reviews for hospitality. 85% customers trust an online review before making a booking

Until recently upsell software solutions did not check inventory availability. They were simply offer systems collecting requests for later manual approval

Innovation means never resting on your laurels. As mobile app technology evolves, the hospitality industry will have to evolve along with it

The points based system is outdated, expensive to run and a lazy attempt to build loyalty. It is up to hotels to figure out how to use data to reward

Post-stay email is important because it drives repeat bookings, builds loyalty, boosts advocacy, develops customer retention and maintains relevance

As much as travelers want to hear what a guest has to say about your hotel, they also want to see your hotel’s responses

Besides using a guest app for core checkpoints such as check-in, checkout, it also has the capacity to become your No.1 marketing and sales channel

Hoteliers have an opportunity to tap into this increased digital holiday shopping. The holiday festive season focus is multifaceted for hoteliers

As business travel begins to re-emerge with a new look and feel, hotels can capitalize on the opportunity to expand and grow

Slow tourism can be applied across the entire guest stay, representing a significant opportunity for hotels to reshape their offering