guest

Fulfilling guest expectations in a hotel is the minimum required to have a steady stream of bookings throughout the year

Technology innovations and changing demands are driving hotels to offer increasingly personal, uniquely tailored experiences for every guest on every visit

It is important to ask guests for feedback, not only so you can publish great reviews but also see areas you might be lacking in, and then improve

Independent hotels can drive direct bookings and enhance guest loyalty with a modern, loyalty platform that allows guests to look, get hooked, and then book

Our customers have moved away from judging our product or deciding on where to stay based on star rating. We now have 3 very distinct customer types

We look at how to make a request to signup for a hotel newsletter more enticing, more exciting, and more importantly, more efficient for your hotel business

Improving hotel guest satisfaction includes the right hotel software, making smarter digital marketing decisions, and listening to what guests are saying

You can deliver on guest expectations and convert guests into loyal customers by surprising and delighting them, and personalizing your service

The amount of time hotels put into analysing their loyalty programs depends on the resources they have and how dedicated they are to evaluating the program

Hotel segmentation may seem like a lot to process, but it is not something that you have to get right on the very first try