guest

Evaluate reviews objectively! Is there any truth behind it? It can be tempting to dismiss complaints or think people are unfair. Sometimes they are right

Data is endless, here are five types of guest data that you can possibly use to improve your guests’ experience at your hotel

Data is the most valuable item in the world. NB: This is an article from inTouch Companies around the world use massive amounts of data to gain visibility into their […]

Hoteliers now need to ask themselves what the actual cost is of acquiring reservations through a booking channel and how much of that demand is needed

Fulfilling guest expectations in a hotel is the minimum required to have a steady stream of bookings throughout the year

Technology innovations and changing demands are driving hotels to offer increasingly personal, uniquely tailored experiences for every guest on every visit

It is important to ask guests for feedback, not only so you can publish great reviews but also see areas you might be lacking in, and then improve

Independent hotels can drive direct bookings and enhance guest loyalty with a modern, loyalty platform that allows guests to look, get hooked, and then book

Our customers have moved away from judging our product or deciding on where to stay based on star rating. We now have 3 very distinct customer types

We look at how to make a request to signup for a hotel newsletter more enticing, more exciting, and more importantly, more efficient for your hotel business