guest

Guest Stay Optimization (GSO). The entire guest journey isn’t just about their booking or even about their actual stay; there are many touchpoints

Define who will respond and when, and set up procedures to deal with issues, there is just one thing left: letting guests know you are open for business!

Change in the needs and wants of travelers plays a significant role in bringing WhatsApp and its business solutions to the hotel industry

A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace

Properties are looking more closely at the guest that reserve these rooms, what they are interested in, and how to capture more interest based revenue

With over 83% of guests looking at recommendations from friends, family and an active online community, guest experience is critical for conversions

In most hotels, guest dissatisfaction has little to do with the services themselves. Guests are more often unhappy about delays in providing these services

In addition to preventing common mistakes, it’s also important to take a proactive approach to managing guest communications

The shift in technology and market demand offers hotels an opportunity to reimagine their revenue strategies and offer a hyper-personalized guest journey

Offering targeted and personalized offers to your customers (before and during their stay) improves customer experience and increases TRevPAR