guest experience

Good guest communication is crucial for hoteliers as it has a significant impact on a hotel’s reputation, guest satisfaction, and ultimately, its revenue

Hotels that invest are better placed not only to meet but exceed guest expectations, fostering lasting satisfaction and loyalty in a competitive industry

Through our conversation you will hear more about HJiffy, as we dig deeper into the backstory of how the company came about and the reasons for starting it

Understanding guest behavior is the foundation of any effective guest retention strategy. As is recognizing the diverse reasons for travel and preferences

A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to […]

Without a doubt, AI has made a significant impact on the hospitality industry, and it brings a lot of value in terms of enhancing the guest experience

Unlock revenue growth in your hotel or lodging business with strategies like personalization, technology, targeted marketing, upselling, and more.

By incorporating these creative revenue strategies, you can boost your hotel’s bottom line but also create memorable guest experiences

By applying these tips, you can put an end to long queues at the reception and, above all, ensure your guests arrive and leave your hotel with a smile

Not all market segmentation approaches are created equal. Precision and focus in defining market segments are paramount to excelling in the hotel industry