guest experience

Are you relying only on guest surveys and reviews, which we all know are skewed and biased? Or do you have leaders observe, score, and coach guest service?

Responding to and preventing a negative hotel review is complex and requires a combination of responsiveness, empathy, and proactive measures

Guest retention not only signifies guest satisfaction but also leads to more stable revenue streams and enhanced brand reputation

Voice assistants for hotels aim to provide the best possible user experience, allowing guests to ask questions without having to type them

Customer feedback plays a crucial role in shaping business decisions, driving improvements, and building a strong reputation

Good guest communication is crucial for hoteliers as it has a significant impact on a hotel’s reputation, guest satisfaction, and ultimately, its revenue

Hotels that invest are better placed not only to meet but exceed guest expectations, fostering lasting satisfaction and loyalty in a competitive industry

Through our conversation you will hear more about HJiffy, as we dig deeper into the backstory of how the company came about and the reasons for starting it

Understanding guest behavior is the foundation of any effective guest retention strategy. As is recognizing the diverse reasons for travel and preferences

A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to […]