guest experience

Focusing on reasons why guests don’t return and addressing these challenges, you unlock the power guest loyalty building lifelong advocates

We break down how to evaluate guest ratings, make service improvements and more so you can turn feedback into your hotel’s biggest advantage

Does charging more lead to harsher guest reviews? Is there a ‘tipping point’? A rate threshold beyond which guest satisfaction might dip

Forget the myth that managing a hotel is complex. At its heart, the hotel business model revolves around three fundamental steps:

By focusing on recent and relevant reviews, and maintaining a strong presence on key platforms, you can turn your online reputation into a powerful asset

Hotels need to activate their “demand generators”. We break down the most effective hotel demand generators and offer strategic insights

Managing data correctly has not been an easy task. That’s why we look at three of the most common problems and the best way to fix them

High email capture rate means you can communicate directly with more guests, present personalized offers and specific campaigns to drive engagement

Hotels should showcase area attractions on their website to enhance the guest experience, boost direct bookings and drive additional revenue

Many hotel social media feeds have started to feel more like static online catalogs than dynamic invitations to explore, feel, and connect