guest experience Archives - Revenue Hub guest experience Archives - Revenue Hub

guest experience

bookboost article image about 4 ways to use Guest Communication to increase your Return on Experience (ROX)

4 Ways to Increase Your ROX Through Guest Communication

By approaching communication strategically, hotels can create moments that matter and strengthen their ROX. Here are four key ways:

Read more

person looking at spreadsheets illustrating how valuable guest insights can be to developing an actionable revenue strategy

Turning Guest Insights into an Actionable Revenue Strategy

From post-stay surveys to online reviews, the voice of your guest has never been more accessible. But are you using it to drive your revenue strategy?

Read more

3 Ways Revenue Management Lifts The Guest Experience

Here are 3 powerful ways that adopting revenue management is one of the best things you can do for your guest experience

Read more

From Hospitality to Monetization: The Identity Crisis of Big Brands

The hospitality industry used to be about a relaxing stay. Now, some of the big brands seem intent on turning every guest touchpoint into a cash register

Read more

Why it’s Time for Boutique Hotels to Flip the Tech Stack

Independent hotels can punch above their weight by flipping the tech stack and putting guests first by using tech to enhance their experience

Read more

Beyond Attribute Based Selling to Unlock New Revenue

As hotel tech advances, we’re seeing a shift from attribute-based selling to hospitality retailing, a more dynamic and flexible approach

Read more

Forget Best-of-Breed: Why All-in-One Systems Are Hotel Tech Future

The best-of-breed model gained popularity when hotel tech options were few. But while each tool excelled individually, they often didn’t mesh well

Read more

man burning money in much the same way hotels lose millions in lost revenue due to fragmented data

The Hidden Costs of Data Silos in Hotel Data Management

Fragmented hotel data management can cost millions in lost revenue each year by providing information without context, and low-accuracy data

Read more

campervan on a beach reflecting the need for small hotels to take advantage of the current travel boom

How Small Hotels Can Thrive During a Travel Boom

In order to attract more guests, you need to understand the reasons behind the travel boom, who the travellers are and what they’re looking for

Read more

bookboost article image - how to measure pre-arrival communication success- KPIs that matter

How to Measure Pre-Arrival Communication Success

Pre-arrival communication is all about setting the right expectations, but are you delivering what you promise?

Read more