guest experience

The study reports that a hotel’s price, location, reviews, booking options, experiences, and sustainability are the top decision points for travelers

Real-time personalisation is the mechanism that lifts RevPAG. By recognising guests as individuals rather than reservations

When analysed alongside booking and guest profile data, these insights ensure revenue strategies enhance, rather than detract from, the guest experience

Boutique hotels face a familiar question: How do you deliver meaningful personalization without crossing into creepiness or over taxing your small team?

We are moving from seeing guests in a transactional way to see them as long-term partners. Here are five post-stay strategies you can implement

Booking chatbots set expectations and capture demand, while guest service chatbots deliver on those expectations once the guest arrives

Here is the round up of awards, product updates, new features and strategic partnerships for our Hotel Technology Expert Partners during December 2025 and January 2026 . You can either […]

Here are 7 hotel guest journey touchpoints that matter most. Each offers a chance to improve hotel guest experience and lift hotel operational efficiency

To understand if your Hotel AI agent is delivering real value, you need to look at a few core metrics. These simple metrics will help you

Put simply, loyalty programs have moved from a “nice-to-have” to a strategic lever that drives continual business over time