guest experience

4 Ways to Increase Your ROX Through Guest Communication
By approaching communication strategically, hotels can create moments that matter and strengthen their ROX. Here are four key ways:

Turning Guest Insights into an Actionable Revenue Strategy
From post-stay surveys to online reviews, the voice of your guest has never been more accessible. But are you using it to drive your revenue strategy?
3 Ways Revenue Management Lifts The Guest Experience
Here are 3 powerful ways that adopting revenue management is one of the best things you can do for your guest experience
From Hospitality to Monetization: The Identity Crisis of Big Brands
The hospitality industry used to be about a relaxing stay. Now, some of the big brands seem intent on turning every guest touchpoint into a cash register
Why it’s Time for Boutique Hotels to Flip the Tech Stack
Independent hotels can punch above their weight by flipping the tech stack and putting guests first by using tech to enhance their experience
Beyond Attribute Based Selling to Unlock New Revenue
As hotel tech advances, we’re seeing a shift from attribute-based selling to hospitality retailing, a more dynamic and flexible approach
Forget Best-of-Breed: Why All-in-One Systems Are Hotel Tech Future
The best-of-breed model gained popularity when hotel tech options were few. But while each tool excelled individually, they often didn’t mesh well

The Hidden Costs of Data Silos in Hotel Data Management
Fragmented hotel data management can cost millions in lost revenue each year by providing information without context, and low-accuracy data

How Small Hotels Can Thrive During a Travel Boom
In order to attract more guests, you need to understand the reasons behind the travel boom, who the travellers are and what they’re looking for

How to Measure Pre-Arrival Communication Success
Pre-arrival communication is all about setting the right expectations, but are you delivering what you promise?