front desk

Front Desk Staff As A Distribution Channel

Your front desk staff is a gold mine for extra revenue. With a little bit of training, they can be trained to convert enquiry calls into bookings. More importantly, being […]

Read more

The Incredible Shrinking Front Desk – An Opportunity to Manage Differently

The front desk was once the epicenter of the hotel, where guests did so much more than check in and check out. NB: This is an article by Pierre Boettner, […]

Read more

Measuring and Incentivizing Front Desk and Reservations Upselling

Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018. If so, I’m pretty sure your owners or asset managers […]

Read more