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This 25-point checklist will help your branded hotel identify gaps in your total online digital strategy. You can then begin to work out a strategy

We explore the squeeze on incomes through increased cost of living and consider the impact this may have on leisure travel and overall consumer sentiment

It is easy to fall into assumptions. It is human nature, after all, but when do assumptions on revenue management start to work against you

A hotel that doesn’t apply overbooking is losing a big chunk of profitable revenue, especially with the highest BAR rates usually being sold last

Looking at a hotel’s direct channel website performance in isolation can lead to mediocre results and may not give you the best picture of the business

Guest satisfaction is an key indicator for hotels. High guest satisfaction leads to increased customer retention rates, minimizing acquisition costs

The hotel distribution landscape is as dynamic as ever. Success in this ever-changing environment requires responsiveness and swift action

We talk with Dr Don about how the hotel industry looks post pandemic, the current cost of living crisis, impact on travel this summer and perceived value

European tourist destinations are the ones craving most for British and Americans and they are trying to glean as much market information as possible

The first decision hotels should make is withdrawing from the “Payments by Booking.com” program. Our bet, however, is Booking will make it mandatory