experiences

In a Disrupted Market Even Your Own Hotel is Competition

Identifying who your guests are, who the competition is and how your hotel is performing relative to other hotels in the market is a real challenge today

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How Mobile Technology is Changing the Guest Experience at Hotels

Innovation means never resting on your laurels. As mobile app technology evolves, the hospitality industry will have to evolve along with it

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10 Trends Hoteliers Should Look Out For In 2022

Although the fundamentals of hospitality remain, a lot of solutions have sprouted to help hoteliers survive the future of travel

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How Can Hotels Embrace the Rising Slow Travel Trend?

Slow travel is booming is because of the changing mindset of people, traveller preferences have changed significantly with the pandemic

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hammock on a beach reflecting the current trend of slow travel and how hotels can adapt

Slow Tourism: What It Is and How Hotels Are Adapting to This New Trend

Slow tourism can be applied across the entire guest stay, representing a significant opportunity for hotels to reshape their offering

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Customer Service Is the New Upsell

If your customer isn’t satisfied with their experience, it won’t matter how good your marketing is or how well your sales funnel converts new customers

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Extraordinary Hotel Experiences to Attract Guests in the Wake of Covid

As people yearn to travel but may not be ready for long haul, it’s more important than ever to target your local market and entice guests out of their homes

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Three Stages of The Luxury Hotel Guest Experience

In the hospitality business, the most important thing to keep in mind is the guest experience, i.e. how your guests feel before, during and after their stay

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Four Factors to Consider When Updating Your Hotel’s Compset

Like all aspects of your hotel’s marketing and operations strategies, you should review your compset regularly, especially in times of accelerated change

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Experience Marketing: Unique Ways to Attract More Guests

Experience marketing uses the unique aspects of your property to develop social media campaigns to attract guests. So, begin by thinking of the 5 senses

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