airlines
Planet ‘total offer’: the coming revolution in airline merchandising
When three global technology trends combine with two industry-specific trends, can the planets align to transform the online relationship between airline and travellers? For decades, airlines have worked to perfect […]
Lawmakers Take Aim at Airfare Pricing, Transparency
For years, airlines have been known to cling to outdated and even antiquated technology, afraid that upgrading their tech infrastructure could lead to the catastrophic downages that have affected most […]
What airline pricing needs: a dynamically new approach!
Could it be that pricing opportunities, despite sophisticated airline RM systems, are still not being exploited fully by most airlines? That is the view of an airline revenue management specialist […]
Travel sites push for easier air fare comparison, airlines oppose move
As airlines charge extra for baggage while adding more fee-based amenities like premium seating and in-flight wi-fi, it’s getting more difficult for travelers to compare the cost of a flight […]
Airlines look east: China and South-east Asia drive distribution changes
Airlines, particularly, those in the West should start looking east, specifically, to China to understand where mobile, ecommerce and payments are headed. That was the message from Hugh Aiken, senior […]
Travelers turn to Facebook Messenger for better customer service
When Karen Korr wanted to change part of her European itinerary, she didn’t call Travelocity, her online travel agency. She didn’t send an email or a text message, either. Instead, […]
European airlines scored big in a la carte revenue last year
Estimated airline a la carte revenue worldwide in 2017 stood at US$57 billion, with European airlines leading at US$19.4 billion followed by Asian carriers at US$15.8 billion. The estimates from […]
Airlines inching closer to dynamic pricing
Imagine if airlines could tailor fare offers based on who was making the ticket inquiry, rather than strictly on the search criteria. Well, industry technology and revenue-management experts say those […]
‘Dynamic pricing’ could make airfares even more confusing
I’m old enough (perhaps you are, too) to remember when airlines published all their airfares in their timetables, which were issued once a month. Back then airlines were regulated by […]
Getting visual with Revenue Management
Revenue management is not easy. Maintaining complex, sophisticated systems requires RM analysts with an often tough-to-find mix of market knowledge, business acumen, analytical and communication skills. NB: This is an […]
