The voice channel delivers from 20 to 50% of bookings for hotel brands. So why has the Contact Center become such an overlooked hospitality distribution channel? In my opinion, our […]

Google appears to have recently changed how it treats the biggest hotel discounts in its advertising-driven, price-comparison hotel search. In our test searches, we see a change. Google used to […]

Managing revenue and maximising profit is one of the most important tasks for any B&B operator, and it’s one of those items that is never truly complete. NB: This is […]

It is easy to forget that hotels did not always have a Property Management System (PMS) to handle their bookings. Before the 1940’s, reservations were booked by mail, telegram, or […]

Could it be that pricing opportunities, despite sophisticated airline RM systems, are still not being exploited fully by most airlines? That is the view of an airline revenue management specialist […]

As a hotel reservations consultant and sales trainer, I’m often asked for my perspective on the current trends regarding the number of inquiry reservations call received vs. previous years. Many […]

It’s becoming harder every day to differentiate between Airbnb and traditional online travel agencies. And now the agreement that allows Siteminder, a leading hotel distribution platform, to list hotel rooms […]

As airlines charge extra for baggage while adding more fee-based amenities like premium seating and in-flight wi-fi, it’s getting more difficult for travelers to compare the cost of a flight […]

According to the The 2018 Smart Decision Guide to Hospitality Revenue Management, more than one-quarter (28%) of hoteliers who have not upgraded their revenue management within the past 3 years plan […]

Recently Airbnb announced the formation of a technology partnership with SiteMinder, a cloud-based channel management platform used by more than 28,000 hotels around the world. Now, hotels that use SiteMinder […]