How to Create Your Hotel Competitive Set Analysis?

Knowing who your hotel competitors are is essential for your hotel marketing strategy. Below you will find a few key points to help you boost and enhance your property’s competitive analysis.

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How to Increase Revenue Throughout the Customer Journey

Once every few years, a new technology comes along that surprises and delights us. Here we discuss how hotels can adopt revolutionary new tech that can help deliver record direct revenue.

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How Marketing Can Support Your F&B With 4 Easy Tactics

As hotels invest more in the quality of their F&B, a few simple tactics supported by a modest budget can help transform your F&B from a guest only experience to a celebrated local destination.

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What’s New in Social Media This Week and What it Means for Hotels

In the last few weeks, the Facebook empire has made some big developments to their platforms that are directly relevant to hotels, resorts, and other businesses in the hospitality industry.

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Ten Golden Rules on SMS to Improve the Guest Experience

SMS is one of the most personal communication channels and by far the fastest one. Surprisingly though, most hotels don’t use SMS at all to interact with their guests.

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Guest Facility Updates That Add Service Value and Boost Revenue

If you want to boost revenue, I would always recommend focusing on customer experience and improving facilities. Adding value to your services in this way will allow you to increase room rates.

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Common Customer Complaints and How Your PMS Helps Avoid Them

Your PMS is designed to streamline daily operations, so that you and your staff have more time to focus on your guests. But your PMS impacts customer service in very direct ways too.

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Must Have Hotel Revenue Strategy for More Profitability

It’s clear that we cannot rely on RevPAR alone for evaluating a Hotel’s revenue picture. There are other metrics that help us understand what could erode a hotel’s profit margins.

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Using a BI Tool to Build a Collaborative Revenue Strategy Culture

Revenue strategy requires a collaborative approach, with every stakeholder understanding how their decisions impact other departments and your bottom line. NB: This is an article from Rainmaker The powerful visualizations […]

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8 Missing Website Components That Are Costing Your Hotel Money

Here are 8 conversion-driven website components that could help you boost online reservations and profits for your business in the year ahead:

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