2022 is a difficult year to predict. 2021 was difficult to predict. And I don’t think many people got 2020 right. So how should you approach your pricing?

Once you understand the mindset that drives hybrid travel experiences, the key is determining how to entice these guests to your hotel

This scenario illustrates the difference between a traditional, points-based loyalty system and a rewards-based, instant gratification model

How many revenue managers use Google Analytics data as a tool to help make the right decisions and what Google Analytics data and KPIs can they work with?

Used the right way, promotional rate strategies are very effective for generating bookings and buzz, so let’s take a look at some and when best to use them

ROOMDEX hotels have reported an average of $65 of additional room product upsell revenue per up-sold stay since using the hotel upsell tool

Add-on options are only found on your own website and once discovered you’ll find your guests want to book direct for this extra personalised service

Despite the many changes the hotel industry has undergone, one aspect remains the same, on the books data still plays a vital role for commercial teams

This explains the benefit of a Guest Data Platform in relation to your new customer acquisition strategy and how it can strengthen a direct booking strategy

We know previous hotel revenue management strategies can no longer be used as a guideline as the industry rebounds and restrictions continue to wreak havoc