When properties purposefully book beyond their capacity to create a buffer for last-minute cancellations or no-shows, it is part of the overbooking strategy

We’ve assembled some key market insights and customer trends you can act on today to secure your hotel’s success as we enter a new diamond era of travel

It wouldn’t be hyperbole to say that you should never underestimate the value that room upgrades bring to your business, notwithstanding your guest!

When the hotel direct price was higher than OTAs, conversion rate was 2.98%. When the direct price was same or lower, the conversion rate shot up to 4.66%

Small hotels are often seen as being more agile and able to adapt than larger chains. However, they face serious hurdles in terms of revenue management

It seems the pandemic will have a lasting psychological effect on the consumer attitude toward travel, and the positive value it provides

As Covid restrictions and quarantines continue to lift around the world, business travel is bouncing back in a big way in 2022

These are some initial considerations to take into account in relation to the mindset many of your summer guests will be in. Here are a few more pointers:

Hotel performance ended strong with March profit surging across most global regions, a sign of stronger revenues and better conversion rates

Having recently added Roomdex as part of their tech overhaul, we find out why Zetter chose this intelligent, automated upselling solution