Year End Thank You Emails: A Simple Gesture with Big Impact

For hotels that cater to groups, meetings, and events, thoughtfully crafted year-end thank-you emails can leave a positive lasting impression

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Booking.com’s New Review Scoring: What it Means for Hotels

Booking is introducing significant updates to its review scoring system, and this change marks a watershed moment for hotels

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What Can Guest Experience Management Do for Your Property?

The guest experience begins from the moment they first engage with your hotel (even before booking) to the moment they check out

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How To Improve Hotel Revenue Through Guest Loyalty Programs

Loyalty programs build emotional connections with guests, transforming casual visitors into devoted brand advocates

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The Year Round Benefits of High Season Reviews

Leveraging high season reviews can keep your property top-of-mind and thriving even during quieter months. Here’s how and why it matters

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How to Stop OTAs Taking More Than Their Fair Share

Are you still overly reliant on OTAs like Booking.com, whose high costs and unpredictable policies might be eating into your bottom line?

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mirai - The DMA Games Begin Booking’s Response and Google’s Trial YouTube Thumbnail

The DMA Games Begin: Booking’s Response and Google’s Trial

Javier talks about the recent European Commission DMA compliance workshop, Booking’s response and Google’s trial search changes

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person with a magnifying glass following footprints reflecting the need for hotels to really understand who their competitors are and how to price against them

Competitors: Know Who They Are and How to Price Against Them

By monitoring a more comprehensive competitors set, hoteliers can better understand market demand and traveler price sensitivity

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computer and dots showing hotel room distribution across the globe and value of the gds to drive revenue and boost bookings while unlocking corporate travel

How GDS can Drive Revenue and Unlock Corporate Travel

We look at how GDS can help you compete with industry giants, attract more corporate clients and turn off-peak seasons into revenue goldmines

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hotel room keys reflecting hotel occupancy rates and possible impact cancellations and no shows

Mitigating the Impact of Cancellations and No-Shows

Cancellations and no-shows will never be a highlight, but with the right strategies, they don’t have to be the bane of your existence either

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