Beyond Emojis: Leveraging WhatsApp To Improve Guest Experience

WhatsApp has evolved from just updates to becoming an industry leader, offering hotels an avenue to effortlessly integrate into their guests’ daily lives

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The Ultimate 2023 Budget Guide for Hospitality

Which areas should you focus on to keep your property, or destination, ahead of the pack? Here are 5 important considerations for your 2023 budget plan

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Experience Economy and Consumer Experience

For the travel and tourism industry, customer experience has always been important but there is an increase in focus towards authentic over materialistic

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man standing by a board with graphs and charts reflecting the purpose of revenue management and how to implement it

The Purpose of Revenue Management And How To Implement It

What is the purpose of revenue management, and why is it so important to design and implement an effective revenue strategy in your hotel

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What Really Counts and Why: 3 Metrics to Have on Your Radar

All three metrics must work together at the same time to get the best view of the potential profitability of your food sales

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Business Travel Continues Bouncing Back With Strong 2023 Outlook

The industry is showing positive indicators and sentiment for 2023, a strong sign as business travel continues to come back over time

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TikTok Marketing For Hotels: Is It Worth It?

More recently, travel companies in their droves have begun using TikTok to build brand awareness and attract new customers; for numerous reasons

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How Hoteliers Can Use Social Media in Their Best Interest

Today, there are several social media platforms to choose from when considering how to set your hotel up for success on social media

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How Can Hotels Differentiate Themselves From Competition in 2023?

We take a look at the challenges hotels are facing today, and outline a some sales and marketing tips you should implement to differentiate your business

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Managing The Whole Asset: Looking Afresh At Each Hotel Space

Hotels were being viewed more and more as a mainstream asset class and attracting investors who were more used to less complicated assets

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