Not only must you keep yourself informed about the latest trends in guest behaviour but also get to know the new basics of the guest experience

With upselling, hoteliers can let their guests customise their stay beforehand and select and pay for only those services that they’re interested in

Something needs to be done to better showcase – and derive appropriate value from – our premium rooms. Attribute Based Selling (ABS) holds the answer

Yield management controls enable you to filter your demand so that you can attract the most profitable market segments to your hotel

Whether a special brunch or an extravagant egg hunt, offering families a place to spend Easter weekend together can bring great exposure in your community

The off-season can be a challenging time for hoteliers. Implementing these strategies, you can make the most out of the off-season and drive bookings

Hotels can start the personalization of offers when they have insights into the travel reasons, where the guest comes from, and the booking behavior

Average hotel ratings in EMEA were lower than for the rest of the world. Here’s a look at 5 key takeaways to improve hotel marketing and guest feedback

Where exactly are we in terms of global recovery? We analyzed more than 128 million guest reviews and here’s what they tell us about travel recovery

To get your hotel ready for spring break ensure you have a well-built hotel reputation. Unfortunately, reputations are not built overnight