technology

Undertaking a successful revenue-management system upgrade is all about organizational alignment around a hotel’s technology investment. Doing a little homework and finding the right balance of people, processes and technology […]

For the time being, WhatsApp is limiting the rollout of its business API to select brands. Some hoteliers are using this an excuse to delay the implementation of guest messaging, […]

CRM software boasts so much potential, but is that potential being maximized? NB: This is an article by Terri Miller, CEO & Co-Founder of Concilio Labs Hotels worldwide are looking […]

Big data. We’ve all heard and talked about it. Big data is a major component of every industry and hospitality is not an exception. Knowing how to recognize and utilize […]

The concept of leveraging technology to improve the user experience and increase hotel revenue simultaneously is what we call Predictive Personalization.

The signs that you need to change your hotel’s property management system (PMS) aren’t always that obvious. NB: This is an article from Welcome Anywhere This is because the PMS […]

A Hotel property management system (Hotel PMS) is a software that helps hotels efficiently organize, schedule and manage their daily operations. NB: This is an article from Hotelogix It enables […]

The mobile-only world is fast approaching in the travel industry. In terms of mobile booking rates for hotels, Asia is far ahead of the rest of the world, and China […]

Ten years ago the thought of changing a property management system (PMS) was a very scary one for lodging operators. NB: This is an article from WebRezPro Working with on-property, […]

The success of any hotel hinges on its ability to curate memorable guest experiences and lasting customer satisfaction. Of course, this mission rests heavily on a hotelier’s shoulders when we […]