technology
Cloud PMS vs On-Site PMS: Is There Still Time to Hold on?
Many of the misunderstandings surrounding new technology tend to stem from a lack of a clear understanding of how the previous generation of technology actually works. Such is the case […]
5 Reasons a PMS Will Increase Your Hotel Revenue
Hotels are about the people. The people booking in for a comfortable stay. And, the people who work to make that stay memorable. NB: This is an article from Welcome […]
The New Era of Personalization: The Hyperconnected Guest Experience
With the onset of 2019, we’ve stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across […]
Does Your Hotel Website Stink? These Six Factors Will Tell You
Every now and then you are going to need to take a step back, look at your website objectively, and determine what is working and what is not. It is […]
How to Ensure a Successful Revenue Management Upgrade
Undertaking a successful revenue-management system upgrade is all about organizational alignment around a hotel’s technology investment. Doing a little homework and finding the right balance of people, processes and technology […]
Don’t Let the WhatsApp API Delay You from Implementing Guest Messaging
For the time being, WhatsApp is limiting the rollout of its business API to select brands. Some hoteliers are using this an excuse to delay the implementation of guest messaging, […]
Current Hotel CRMs May Be Doing More Harm Than Good
CRM software boasts so much potential, but is that potential being maximized? NB: This is an article by Terri Miller, CEO & Co-Founder of Concilio Labs Hotels worldwide are looking […]
Big Data and the Need for a Data Strategy
Big data. We’ve all heard and talked about it. Big data is a major component of every industry and hospitality is not an exception. Knowing how to recognize and utilize […]
Predictive Personalization and How It’s Revolutionizing Hospitality
The concept of leveraging technology to improve the user experience and increase hotel revenue simultaneously is what we call Predictive Personalization.
5 Signs You Need to Change Your PMS
The signs that you need to change your hotel’s property management system (PMS) aren’t always that obvious. NB: This is an article from Welcome Anywhere This is because the PMS […]
