technology

Let’s face it hotel technology isn’t a supporting player in the guest experience anymore. It is an essential part of every guest journey, an integral aspect of each step of the guest’s experience.

The revenue management system (RMS) plays a crucial role in the modern hotel technology stack, driving greater profitability and productivity, but demonstrating return on investment (ROI) in a hotel’s revenue […]

We are living in the data-driven era where most innovation in business, medicine, education, and government will come from the application of mathematical models and algorithms to large volumes of […]

With a brand-new year stretched out ahead of us, the hospitality industry continues its forward momentum towards a more streamlined, personalised and more importantly — optimised — group business landscape […]

Many of the misunderstandings surrounding new technology tend to stem from a lack of a clear understanding of how the previous generation of technology actually works. Such is the case […]

Hotels are about the people. The people booking in for a comfortable stay. And, the people who work to make that stay memorable. NB: This is an article from Welcome […]

With the onset of 2019, we’ve stumbled upon a rather interesting (albeit, integral) crossroads in the hospitality realm. As consumer technology continues to expand its influence and popular adoption across […]

Every now and then you are going to need to take a step back, look at your website objectively, and determine what is working and what is not. It is […]

Undertaking a successful revenue-management system upgrade is all about organizational alignment around a hotel’s technology investment. Doing a little homework and finding the right balance of people, processes and technology […]

For the time being, WhatsApp is limiting the rollout of its business API to select brands. Some hoteliers are using this an excuse to delay the implementation of guest messaging, […]