technology
PODCAST: How to Choose and Implement a New PMS (Ep 6 of 6)
We are continuing our 6 part series on How to Choose a New PMS with the final episode. Over the course of the 6 episodes we explore the following: What […]
The Roaring Twenties 2.0: Revenue Management in the 2020s
As this decade quickly comes to an end, the entire hotel industry is bracing for disruption. What is needed now is vision, strategy, and guts. NB: This is an article […]
New Year Resolutions for Independent Hoteliers
So, 2020 is on the way. Another new year. Time to stop, take stock (after the Christmas rush), and start the new year with a bang. NB: This is an […]
CRM: Fact vs. Fiction
Some hotels have it, others do not. There is a lot of talk about it, but, unfortunately, there are many variations and definitions of what Customer Relationship Management (CRM) really […]
What is GX? And How Can it Help Your Hotel?
You’ve heard it before: “Your brand isn’t what you say it is. It’s what they say it is”. In today’s digital age, we know that countless different touchpoints contribute to a guest’s overall opinion […]
Why Machine Learning is Critical to Effective Upselling
Upselling has traditionally been a guessing game. Trial and error. In fact, an article from not all that long ago suggested that the front desk should “gauge the needs of […]
An API First PMS is Integral to Your Property’s Success and Here’s Why
Choosing the right integrations for your property is not a black-or-white proposition. After all, different hotels have different business goals, markets and guest profiles. But choosing a deeper integration over […]
PODCAST: How to Choose a New PMS (Episode 5 of 6)
We are continuing our 6 part series on How to Choose a New PMS. Over the course of the 6 episodes we explore the following: What is the role of […]
Pace – Who Are We? Interview with Jens Munch
In this interview we talk with Jens Munch, Co-founder and CEO of Pace, one of our Expert Partners We get to understand who Pace are and why they started. How […]
How to Choose a GDS: Amadeus vs Sabre vs Travelport
GDS is one of the first abbreviations you learn in the travel business. Global Distribution Systems are responsible for providing booking websites with unified access to a massive inventory of […]
