revenue

From personalising guest interactions to optimising marketing campaigns, AI offers opportunities to elevate operational efficiency and guest satisfaction

Not only can pricing become more personalised, but also the entire package and experience. I expect attributes and individualisation to play a bigger role

The shift towards net revenue goes far beyond adding a new KPI. It is a commercial reset that changes how business decisions are made and measured

Growth opportunity in loyalty is not reshaping behavior of top 10 percent; it is activating the silent middle; millions who gain points but don’t use them

The AI hotel booking assistant changes the dynamic completely. It never clocks out, never hesitates, and never leaves a guest hanging

Guests are actively looking for meaningful, last-minute gifts, and an experiential voucher continues to outperform physical products

As a visitor levy starts to roll out, you will face an extra cost on bookings in some locations and you will need to make a decision

Measuring flow thru by department and by key driver is the basis for understanding your real financial results and most importantly its financial potential

We have been moving steadily away from hospitality (relationships) and toward processing (transactions). AI will not reverse this but accelerate it

Upsells will feel a natural part of the trip if they’re suggested at the right time in the right way. Here are eight proven upselling techniques to consider