reservations
Brand call centers: How to combat OTA bookings
NB: This is an article by Doug Kennedy of Kennedy Training Network There are a number of tactics that a reservations sales agent can be trained to use when […]
That New Hotel Charge You Really Hate? It’s Here To Stay
The hotel industry considered whom it most admired. The answer was: the airline industry. Yes, that wily cartel of misbegotten nickelers and dimers who delight in making planes narrower, […]
A need for speed in business travel booking systems
Business travellers continue to be frustrated about how long it takes to book travel as well as lack of flexibility in systems says research from Egencia. Expedia’s business travel […]
Healthy competition in the northern Emirates
The Northern Emirates’ tourism and hospitality sector has grown in the last few years. Sharjah and Ras Al Khaimah have both carved a niche for themselves, with Ajman, Fujairah […]
Independent Hotels sleepwalking into era of increased OTA dependency
NB: This is an article by John Kearney, Director of Hotelient For over 15 years that I have been within this industry, Independent hotels here in Europe have been always […]
Hotel Reservations Are Becoming More Complicated, and Costly to Cancel
The deal on the website of Hilton Hotels & Resorts seemed like a good one to Jeffrey Buszkiewicz: A 72-hour online sale after Thanksgiving showed a $129 room at […]
Room Assignment: Unlocking the Mystery…..!!
NB: This is a featured article by Pierre Boettner, founder and CEO, hospitalityPulse The relationship between room assignment and hotel operations is multi-pronged, complex, and in many respects a “black […]
To Fill Rooms, Hotels Are Turning To Airbnb
Airbnb doesn’t just compete with hotels; it also competes with online booking sites like Expedia. About 60 million people have used Airbnb to find an alternative to a hotel. Now, […]
Hotels Squander Millions By Ignoring Their Best Revenue Prospects
Ask most hoteliers how they attract prospective guests and they’ll tell you about their marketing campaigns and loyalty programs. Ironically, the lowest hanging fruit for most hotels goes mostly […]
Want to generate more bookings? Don’t bet on social ..!
We recently conducted a study to find out just how much independent accommodation providers (like B&B’s, independent hotels and self-catering properties) are using social media to advertise their business. And […]
