loyalty
Does loyalty exist? The millennial conundrum
One of the earliest loyalty programs on record dates back to 1793. That’s 223 years ago. We’ve been doing this song and dance for a long, long time. The burning […]
How technology can revive the dying hotel loyalty programs
Once upon a time guests would feel compelled to sign up for loyalty programs with their preferred hotels and earn some real privileges. The more stays a person had within […]
The Vast & the Various: Your Guest is Driving, Buckle Up
Blog Soundbites: Loyalty programs need to go beyond instant discounting to humanize the guest experience Discounts aren’t enough for hotels to call a loyalty rate a loyalty rate Hotels shouldn’t worry […]
Small Hotels Boost Business with Loyalty & Reward Programs
Loyalty and reward programs can help make up the difference between having average occupancy rates or a fully booked calendar. In fact, according to Phocuswright April 2015 report, (Dis)Loyalty and […]
The virtuous circle – inspiration, personalisation and trust
The modus operandi of the travel industry is to leverage promise and exploit curiosity, tapping in to an emotional fear-of-missing-out as it urges us to invest in experiences and exploration […]
Why data scientists are vital for increasing customer loyalty
The importance of big data is increasing across all industries — as are the jobs required to tap into the insights within the data. So it’s no surprise that […]
How Loyalty Programs Help Your Hotel’s Reputation
Hospitality has always been a highly competitive industry, especially nowadays – with additional options from Airbnb and similar companies. Therefore, hoteliers need to step up their game and engage with […]
How Kimpton Hotels is using ‘karma credits’ to drive loyalty
Airline loyalty programmes are often transactional but surprising and delighting guests might be more effective. As airlines revamp their loyalty programmes, typically replacing mileage-based credits with dollar-based credits, potentially they […]
The Painful Truth About Hotel Loyalty Programs
For years, marketing gurus and experts have taught a hotel to focus on driving bookings from their loyal customers. These are the guests who book a few times during the […]
4 Steps to Stay Relevant Through Customization and Personalization
Hoteliers are seeing their relevance diminishing almost by the day as customers increasingly turn to alternative (non-hotel) types of accommodation and make reservations through online travel agencies (OTAs) rather than […]