Hotels

This article examines AI applications that can optimize the guest experience in luxury hotels, whether through existing technologies or those yet to emerge

A well-implemented hotel guest follow-up strategy not only increases direct bookings but also fosters long-term guest loyalty

We highlight 10 essential metrics that provide hotel operators with a more comprehensive view of their business performance

By overcoming these roadblocks, revenue managers can unleash their full potential and become the strategic powerhouse every hotel needs

In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters

Don’t just back a technology, back a problem. You have to fall in love with the problem and then pick the right solution, not the other way around

Yield Management isn’t just some fancy industry jargon; it’s a game-changer, a revenue booster, your ticket to serious profit

Global Revenue Forum 2025 will explore whether the hospitality industry is optimally positioned to capitalise on profit opportunities emerging

Customer effort is a metric used in hotels to measure guest satisfaction. It is all about how easy it is to stay in your hotel, from booking to post-stay

Evaluating value of a group lead more broadly than just booked bedrooms and events enables you to improve pricing decisions, occupancy, and the bottom line