Hotels

The sheer scale of the hotel industry means that hotels are in a constant battle for attention. In this increasingly competitive online booking space, they’re often forced to drive down […]

What makes an exceptional guest experience? This is the question hoteliers find themselves continuously striving to answer as they work to refine (and evolve) their service offering. However — this […]

The landscape of hotel distribution is constantly evolving. With technology advancing at a bombarding speed and the traveller behaviour undergoing a massive shift, hotel distribution has started to play an […]

When it comes to measuring all-inclusive hotel performance, it’s common to look at the occupancy rate alongside other key performance indicators (KPIs), such as revenue per available room (RevPAR), as […]

How does a hotel business model survive the often turbulent nature of customer demand, and how does one keep ahead of the curve and increase profit? The answer to these […]

Following fast on the heels of last week’s Google announcement of the rebranding of Google AdWords to Google Ads, yesterday’s Marketing Innovations Keynote announced a plethora of new product names […]

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device – from planning […]

When a guest takes the time to write a review for your property, the property should respond. If someone took the time to tell a staff member a compliment or […]

Having a good revenue strategy is critical in hospitality today, but equally important is having the right person who can lead that strategy. In a session titled “Revenue Strategy in […]

As more guests start to use predictive pricing tools when booking their travel plans, hoteliers are figuring out ways to benefit from this. It’s a constant back-and-forth: Hoteliers will always […]