Hotels

To enforce compliance and maintain user trust, key metasearch players are rolling out changes aligned with the FTC’s directive

Until leadership not only understands the revenue problem but agrees it’s the hotel’s problem, no tool, strategy, or pricing model will move the needle

At the end of the day, hospitality is all about connection, and social media is the largest and most accessible front desk

Don’t simply hope for guest reviews based on goodwill alone. A proactive approach, offering a gentle nudge, is often necessary to encourage reviews

An AI concierge can transform hospitality by jump-starting the guest experience, increase operational efficiency and unlock new revenue streams

Personalization is a term used loosely these days but a better phrase for how it’s being used so far might be contextualized marketing

Hotels must focus on refining their strategy for direct bookings with specialized tools that align with the needs of today’s travelers

Hospitality may see radical sweeping changes with respect to rate parity with some countries already banning OTAs from using rate parity agreements

Does the advent of AI agents signal the beginning of the end for third-party bookings, or are we simply entering a new phase in the OTA relationship

Here is the April round up of 11 Hotel Success Stories and a performance study of 567 properties from our Expert Partners