guest experience
9 Types of Hospitality Data: How to Collect It and How To Use It
As the third-party cookie crumbles, hoteliers must learn to collect and utilize data they already have to boost direct bookings and personalize experiences
15 Ideas Hoteliers Can Use To Improve The Guest Experience
Here are some quick, easy and inexpensive tips to improve the hotel guest experience that will have lasting results
Top Tips For Your Hotel Welcome Letter
We have some tips for creating a strong on-property hotel welcome email you can follow to help you enhance the guest experience
What Are Travelers Criteria For Choosing a Hotel?
Based on research and feedback from our clients, we have listed 7 key selection criteria for your potential clients when choosing a hotel to stay in
Increase Revenue and Loyalty By Offering Guests a Value Exchange
Why should guests give up their personal data? What new experiences and services can guests expect in exchange for their data and loyalty
4 Big Reasons Hotel Guests Never Come Back
If you have any of these problems, you will hear about it and so will potential guests. 46% of Americans voice their issues online after they check out
What Hotel Digitalisation Means And How It Boosts Profits
There are a number of ways that digitalisation can help you create a more efficient business model for your hotel and boost your profits
Emotional Guest Journey Mapping: What Is It And How To Use It
The goal of emotional journey mapping is to understand customers’ emotions and improve the guest experience at all touchpoints on the journey
5 Technology Trends Changing The Hotel Guest Experience
The guest experience is the sum total of a guest’s interactions with a property and its team members throughout the guest journey
Mind the Gap: How to Improve Your Hotel Service Delivery
Hotel Management needs to look at what would leave guests so satisfied or delighted over the long term that they become repeat visitors
