Expert Insights

The concept of total hotel revenue management industry has been discussed for years, to the point where some in the revenue management discipline are asking why the topic is still […]

Revenue Managers rule the world, right? Of course … But now and then, I see Revenue Managers who haven’t had the training or mentoring needed and due to no fault of their own, get it wrong.

Rate parity is one of those hot topics in the accommodations industry, and it’s essential that you understand how rate parity can impact your B&B business. NB: This is an […]

A cultural shift at Accor, which is taking focused, cross-functional approach to revenue management at the individual property level, is a lesson for all. Who wants sub-optimal revenue management? Certainly […]

Cancellations are every hoteliers inevitable worst enemy. Even if you manage to recapture some of your lost bookings close to stay dates, they will still cost you. NB: This is […]

Flow Thru – this is my abbreviation – is a catch-all phrase that measures how much made it through your business comparing one period to another. What made it through, […]

The hospitality industry has become a very dynamic one in recent years. Revenue Management strategies that would have once been deemed acceptable and rational, are no longer efficient. NB: This […]

Remember that whiz kid in reservations? He had grown up with computers and seemed able to fly around the property management system with natural ease and skill. Sure, his job […]

Online Travel Agents (OTAs) continue to gain market share. NB: This is an article from ScreenPilot By the end of 2020, OTAs are expected to have captured 41% of the […]

Have you ever wondered why we all hear so much complaining and downright all-around annoyance being expressed from hotels about the on-line travel agents? NB: This is an article by […]